Our Terms of Service

Terms of Service

Last updated: 16.09.2025SPEAKLOUDER

TERMS OF SERVICE

Effective Date: March 9, 2026

Last Updated: March 9, 2026

1. Acceptance of Terms

By accessing or using the SpeakLouder platform, including the website at speaklouder.ai, the web application at app.speaklouder.ai, and any related services (collectively, the "Service"), you ("User", "Customer", or "Subscriber") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

We reserve the right to modify these Terms at any time. Changes become effective upon posting. Continued use of the Service after changes constitutes acceptance.

2. Description of Service

SpeakLouder provides a Software-as-a-Service (SaaS) platform that enables restaurants and food service businesses to accept customer orders via AI-powered voice phone calls. Core features include:

• AI voice assistant powered by ElevenLabs Conversational AI for handling inbound phone orders

• Integration with Point-of-Sale (POS) systems via POS Hub

• Phone number provisioning and management via Twilio

• Order management dashboard, menu synchronization, and agent configuration

• Subscription billing managed via Stripe

The Service is intended solely for business customers (B2B). It is not directed at or intended for use by individual consumers for personal purposes.

3. Eligibility and Account Registration

You must be at least 18 years of age and have the legal capacity to enter into contracts to use the Service. By registering, you confirm that all information provided is accurate and that you have authority to bind your business entity.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access at: speaklouderpl@gmail.com

4. Subscriptions, Fees, and Payment

4.1 Subscription Plans

Access to the Service requires a paid subscription. Subscription tiers, pricing, and included features are described at app.speaklouder.ai/subscription. We reserve the right to modify pricing with reasonable notice.

4.2 Metered Billing

In addition to subscription fees, certain usage-based charges may apply (e.g., a per-order fee). Usage is reported to Stripe and billed in accordance with your subscription plan.

4.3 Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service (stripe.com/legal). SpeakLouder does not store your payment card details. You authorize us to charge applicable fees on a recurring basis.

4.4 Non-Refundable Fees

All fees paid are non-refundable except as expressly required by applicable law or as stated in our refund policy. If you cancel your subscription, you retain access until the end of the current billing period.

4.5 Taxes

You are responsible for all applicable taxes, levies, duties, or similar governmental assessments, including VAT, GST, or sales tax, associated with your use of the Service.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation

• Process orders or conduct business in jurisdictions where you lack the required licenses or permits

• Transmit harmful, fraudulent, or misleading content via the voice or order system

• Reverse-engineer, decompile, or attempt to extract source code from the Service

• Use the Service in any way that could damage, disable, overburden, or impair our infrastructure

• Share account credentials with unauthorized parties

• Attempt to gain unauthorized access to other users' accounts or data

We reserve the right to suspend or terminate accounts that violate this policy without prior notice.

6. Third-Party Services and Integrations

The Service relies on third-party service providers to function. By using the Service, you acknowledge that your data may be transmitted to and processed by the following third parties:

• ElevenLabs (voice AI, speech recognition, TTS): elevenlabs.io/privacy

• OpenAI (order analysis): openai.com/policies/privacy-policy

• Stripe (payments and billing): stripe.com/privacy

• Twilio (phone numbers, voice calls, SMS): twilio.com/en-us/legal/privacy

• Supabase (database, authentication, backend hosting): supabase.com/privacy

• Resend (transactional email): resend.com/legal/privacy-policy

• POS Hub (POS system integration): see POS Hub's documentation

• Slack (internal notifications): slack.com/privacy-policy

• Google Analytics / Google Ads (analytics, advertising): policies.google.com/privacy

• Meta / Facebook Pixel (advertising): facebook.com/privacy/policy

WE ARE NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, POLICIES, OR DATA PRACTICES OF ANY THIRD-PARTY SERVICE PROVIDERS. Each provider's use of your data is governed by their respective privacy policies and terms. You are encouraged to review such policies.

We do not warrant that third-party integrations will be uninterrupted, error-free, or available at all times. We are not liable for any loss or damage resulting from your use of or reliance on third-party services.

7. Data, Privacy, and Security

Our Privacy Policy (available at speaklouder.ai/privacy and incorporated herein by reference) describes how we collect, use, store, and share data.

7.1 Your Data

You retain ownership of all business data you input into the Service (menu, restaurant configuration, order data). You grant SpeakLouder a limited, non-exclusive license to use, store, and process such data solely to provide the Service.

7.2 Customer Call Data

Phone calls placed by your restaurant customers are processed by ElevenLabs. Voice audio and transcripts may be processed by ElevenLabs and, where applicable, by OpenAI. SpeakLouder stores only metadata and order summaries derived from such calls. You, as the restaurant operator, are responsible for informing your customers that their calls are handled by an AI system.

7.3 Security

We implement reasonable technical and organizational measures to protect your data, including AES-256-GCM encryption for sensitive credentials, HTTPS for all data in transit, row-level security on our database, and HMAC verification for webhooks. However, no system is 100% secure, and we cannot guarantee absolute security.

7.4 Compliance with Applicable Law

YOUR RESPONSIBILITY

You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in the jurisdictions in which you operate, including but not limited to:

• Data protection and privacy laws (e.g., GDPR, UK GDPR, CCPA, and any other applicable local law)

• Consumer protection regulations

• Telecommunications regulations applicable to recording or AI-processing of calls

• Food service regulations, licensing, and health codes

• Payment Card Industry (PCI DSS) requirements applicable to your business

SpeakLouder provides tools and infrastructure but does not act as a legal compliance advisor. We make no representation that the Service satisfies any specific regulatory requirement in any jurisdiction. You should seek independent legal advice regarding your compliance obligations.

8. Intellectual Property

SpeakLouder and its licensors retain all right, title, and interest in and to the Service, including all software, trademarks, logos, and content created by SpeakLouder. These Terms do not grant you any rights in the Service beyond the limited right to use it in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service or attempt to extract source code, except as permitted by applicable law.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

SPEAKLOUDER DOES NOT WARRANT THAT:

• The Service will be uninterrupted, timely, secure, or error-free

• The results obtained from the Service will be accurate or reliable

• Any errors or defects will be corrected

• The Service is free of viruses or other harmful components

• Third-party integrations (including ElevenLabs, Twilio, Stripe, POS Hub, etc.) will function without interruption

YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND ANY CONTENT OR DATA TRANSMITTED THROUGH IT.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPEAKLOUDER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, goodwill, or business opportunities

• Damages arising from unauthorized access to or alteration of your data

• Failures of third-party services, integrations, or infrastructure

• Loss or corruption of orders, transactions, or customer data

• Any claims relating to the accuracy of AI-generated voice responses

• Regulatory fines, penalties, or legal costs arising from your failure to comply with applicable law

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless SpeakLouder and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your use of the Service in violation of these Terms

• Your violation of any applicable law or regulation

• Your failure to obtain required consents from your customers (e.g., consent to AI call processing)

• Any content or data you submit, post, or transmit through the Service

• Any dispute between you and your customers, suppliers, or other third parties

12. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access at any time, without prior notice or liability, if we reasonably believe you have violated these Terms.

You may terminate your account at any time via app.speaklouder.ai/account. Upon termination, we will process deletion of your data as described in our Privacy Policy. Outstanding payment obligations survive termination.

The following sections survive termination: Section 8 (Intellectual Property), Section 9 (Disclaimer of Warranties), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 14 (Governing Law and Dispute Resolution).

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SpeakLouder is established (to be confirmed upon company incorporation: [JURISDICTION TO BE CONFIRMED]), without regard to conflict of law provisions.

For users located in the United States, you agree that any dispute arising under these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in English. You waive any right to a jury trial and class action participation.

For users located in the United Kingdom, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer entitled to bring a claim in your local court.

For users located in the European Economic Area, where mandatory consumer protection laws apply, these Terms do not limit any statutory rights you may have under applicable EU law.

14. Notices and Contact

All notices to SpeakLouder must be sent by email to:

speaklouderpl@gmail.com

We will provide notices to you at the email address associated with your account.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SpeakLouder with respect to the Service and supersede all prior agreements.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

SpeakLouder shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet outages, government actions, strikes, or failures of third-party services.

15.6 Language

These Terms are made available in English. In case of conflict between a translation and the English version, the English version shall prevail.

SpeakLouder | https://app.speaklouder.ai | speaklouderpl@gmail.com