Terms
Our Terms of Service
Our Terms of Service outline the rules and guidelines for using our website and services.
TERMS OF SERVICE
SpeakLouder.ai / app.speaklouder.ai
Version 1.2 — May 2026
1. General Provisions
These Terms of Service govern the provision of the AI voice contact automation service (outbound voicebot) by the operator of SpeakLouder.ai, hereinafter referred to as the "Service Provider".
The Service Provider is SpeakLouder.ai, contact: hello@speaklouder.ai.
The Service is available at speaklouder.ai (information page) and app.speaklouder.ai (client panel), hereinafter collectively referred to as the "Platform".
Use of the Platform constitutes acceptance of these Terms of Service and the Privacy Policy.
The Service Provider reserves the right to amend these Terms with 14 days' notice to Clients via email.
2. Definitions
Service Provider - the entity providing the outbound voicebot service available at speaklouder.ai.
Client - a natural person conducting business activity or a legal entity that has entered into a service agreement.
Lead - contact details of a natural person (name, phone number and other form data) for whom the Client orders voice calls.
Voicebot - an automated system conducting telephone conversations with Leads on behalf of the Client, based on AI technology (ElevenLabs).
Campaign - a call scenario configured by the Client including agent definition, schedule, Lead source and follow-up rules.
Answered Call - a telephone call during which the Voicebot engaged in an actual conversation with the person on the other end of the line, lasting at least a few seconds of real voice interaction, billed in accordance with the applicable price list.
Credits - billing units in the Platform system, purchased in advance by the Client and consumed for: each Answered Call, sent SMS and monthly subscription fee for each telephone number connected to the system.
Client Panel - the web interface available at app.speaklouder.ai for managing Campaigns, Leads and billing.
KYC (Know Your Customer) - the identity verification process carried out via the Didit system, required for telephone number activation.
3. Subject and Scope of Service
The Service Provider provides a service consisting of:
making the Platform available for creating and managing outbound voicebot Campaigns
executing automated voice calls to the Client's Leads from telephone numbers provided by the Service Provider or designated by the Client
sending SMS messages within defined follow-up scenarios
transcribing conversations, storing their records and making transcripts available to the Client in the Panel
delivering email notifications about Campaign results
optional integration with the Client's Gmail account for email sending
The Service is intended solely for contacting persons who have consented to receiving telephone contact for the purposes indicated by the Client.
Telephone numbers used for outbound calls are provided by the Service Provider via a SIP operator (Telnyx or other). The Client may designate their own numbers only after prior agreement with the Service Provider and fulfillment of operator requirements.
The Service Provider is not responsible for the content of conversations conducted by the Voicebot configured by the Client.
4. Client's Liability - Representations and Warranties
The Client, by importing or transmitting Leads to the Platform, makes an irrevocable representation that:
it has a valid and documentable legal basis for processing personal data of each Lead in accordance with GDPR
each Lead has consented to telephone contact (including automated contact via voicebot) or the Client has another legally permissible basis for initiating telephone contact
the Client has provided Leads with the required information notices before collecting their data
contact with a Lead does not violate applicable telecommunications law or consumer protection regulations
Lead data has been obtained legally and does not infringe third-party rights
The Client bears sole responsibility for the accuracy of Lead data, compliance of the Campaign with the law, maintenance of consent documentation, and any damages caused to Leads or third parties.
The Service Provider may - without liability to the Client - suspend or terminate the Service if it has reasonable grounds to suspect that a Campaign violates applicable law.
5. Account and Platform Access
Access to the Client Panel requires registration and email address verification.
Upon first login, the Client must complete the onboarding process by providing the company name and VAT number and confirming acceptance of the Data Processing Agreement.
Identity Verification (KYC) - requirement for number activation
Activation of a telephone number on the Platform requires prior completion of the identity verification (KYC) process via the Didit system. As part of verification, the Client must:
present a valid identity document (national ID card or passport)
take a selfie to confirm identity (liveness check + face match)
present proof of address no older than 3 months (utility bill, bank statement)
provide a company registration document (CEIDG extract or KRS excerpt)
A telephone number is activated only after a positive verification result. In the event of a negative result, the Service Provider may refuse to activate the number. The KYC process cost is included in the onboarding fee per the current price list.
Consent to biometric data processing by Didit (Article 9(2)(a) GDPR) is given by checking the relevant checkbox in the onboarding process - before the verification session begins. The DPA becomes binding only after successful identity verification and submission of the company registration document.
The Client must not share login credentials with third parties. One account corresponds to one Client. The Client is responsible for all actions taken via their account.
6. Billing and Payments
The Service is billed on a prepaid basis: the Client purchases Credits in advance, which are consumed for: each Answered Call, sent SMS and monthly subscription fee for each telephone number connected to the system.
Connecting a number to the system constitutes acceptance of the recurring subscription fee for that number for the entire duration of its activity on the Platform.
The current price list is available in the Client Panel. The Service Provider reserves the right to change fees with 30 days' notice.
Account top-up is available via online payment through Stripe or manual top-up by the Administrator based on a pro forma invoice. Full payment card data is stored exclusively by Stripe (PCI DSS). The Platform stores only the Stripe transaction identifier.
Unused Credits are non-refundable unless otherwise agreed in writing.
7. Technical Terms of Service Use
The Client undertakes to configure Campaigns only in accordance with the Platform documentation and these Terms.
Webhook tokens assigned to the Client are confidential and must not be disclosed to third parties.
The Client must not attempt to circumvent the Platform's security mechanisms or access other Clients' data.
In the case of optional Gmail integration, the Client authorises the Platform to send emails on their behalf via the Gmail API solely within the scope configured by the Client. Gmail API data is used in accordance with the Google User Data Policy, including the Limited Use requirements.
8. Intellectual Property
All rights to the Platform, including source code, user interface, documentation and trademarks, belong to the Service Provider or its licensors.
The Client retains full rights to their own data and may export it from the Platform at any time.
9. Service Provider's Liability
The Service Provider shall endeavour to ensure the Platform operates reliably and securely but does not guarantee uninterrupted availability.
The Service Provider shall not be liable for interruptions resulting from failures of external providers' infrastructure, unanswered calls by Leads, the content of the Client's Campaigns or indirect damages.
The Service Provider's total liability to the Client shall not exceed the fees paid by the Client in the last 3 months.
10. Call Recording
The Voicebot conducts voice calls that are automatically transcribed by the AI system. The Client is provided with transcripts only - audio recordings are not made available to the Client.
Transcripts are stored for the duration of the Campaign plus 90 days. The Client is obliged to inform Leads about transcription of conversations.
11. Termination
The Client may delete their account at any time by contacting hello@speaklouder.ai.
The Service Provider may terminate the agreement with immediate effect in the event of material breach of the Terms, unlawful Campaigns, non-payment or suspected fraudulent activity. In the event of termination due to the Client's fault, unused Credits are forfeited.
12. Final Provisions
These Terms are governed by Polish law. Disputes shall be resolved by the court having jurisdiction over the Service Provider's registered office.
Contact: hello@speaklouder.ai
Effective date: May 2026
Terms of Service
Effective Date: March 9, 2026
Last Updated: March 9, 2026
1. Acceptance of Terms
By accessing or using the SpeakLouder platform, including the website at speaklouder.ai, the web application at app.speaklouder.ai, and any related services (collectively, the "Service"), you ("User", "Customer", or "Subscriber") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
We reserve the right to modify these Terms at any time. Changes become effective upon posting. Continued use of the Service after changes constitutes acceptance.
2. Description of Service
SpeakLouder provides a Software-as-a-Service (SaaS) platform that enables restaurants and food service businesses to accept customer orders via AI-powered voice phone calls. Core features include:
AI voice assistant powered by ElevenLabs Conversational AI for handling inbound phone orders
Integration with Point-of-Sale (POS) systems via POS Hub
Phone number provisioning and management via Twilio
Order management dashboard, menu synchronization, and agent configuration
Subscription billing managed via Stripe
The Service is intended solely for business customers (B2B). It is not directed at or intended for use by individual consumers for personal purposes.
3. Eligibility and Account Registration
You must be at least 18 years of age and have the legal capacity to enter into contracts to use the Service. By registering, you confirm that all information provided is accurate and that you have authority to bind your business entity.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access at: speaklouderpl@gmail.com
4. Subscriptions, Fees, and Payment
4.1 Subscription Plans
Access to the Service requires a paid subscription. Subscription tiers, pricing, and included features are described at app.speaklouder.ai/subscription. We reserve the right to modify pricing with reasonable notice.
4.2 Metered Billing
In addition to subscription fees, certain usage-based charges may apply (e.g., a per-order fee). Usage is reported to Stripe and billed in accordance with your subscription plan.
4.3 Payment Processing
All payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service (stripe.com/legal). SpeakLouder does not store your payment card details. You authorize us to charge applicable fees on a recurring basis.
4.4 Non-Refundable Fees
All fees paid are non-refundable except as expressly required by applicable law or as stated in our refund policy. If you cancel your subscription, you retain access until the end of the current billing period.
4.5 Taxes
You are responsible for all applicable taxes, levies, duties, or similar governmental assessments, including VAT, GST, or sales tax, associated with your use of the Service.
5. Acceptable Use Policy
You agree not to use the Service to:
Violate any applicable local, state, national, or international law or regulation
Process orders or conduct business in jurisdictions where you lack the required licenses or permits
Transmit harmful, fraudulent, or misleading content via the voice or order system
Reverse-engineer, decompile, or attempt to extract source code from the Service
Use the Service in any way that could damage, disable, overburden, or impair our infrastructure
Share account credentials with unauthorized parties
Attempt to gain unauthorized access to other users' accounts or data
We reserve the right to suspend or terminate accounts that violate this policy without prior notice.
6. Third-Party Services and Integrations
The Service relies on third-party service providers to function. By using the Service, you acknowledge that your data may be transmitted to and processed by the following third parties:
ElevenLabs (voice AI, speech recognition, TTS): elevenlabs.io/privacy
OpenAI (order analysis): openai.com/policies/privacy-policy
Stripe (payments and billing): stripe.com/privacy
Twilio (phone numbers, voice calls, SMS): twilio.com/en-us/legal/privacy
Supabase (database, authentication, backend hosting): supabase.com/privacy
Resend (transactional email): resend.com/legal/privacy-policy
POS Hub (POS system integration): see POS Hub's documentation
Slack (internal notifications): slack.com/privacy-policy
Google Analytics / Google Ads (analytics, advertising): policies.google.com/privacy
Meta / Facebook Pixel (advertising): facebook.com/privacy/policy
WE ARE NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, POLICIES, OR DATA PRACTICES OF ANY THIRD-PARTY SERVICE PROVIDERS. Each provider's use of your data is governed by their respective privacy policies and terms. You are encouraged to review such policies.
We do not warrant that third-party integrations will be uninterrupted, error-free, or available at all times. We are not liable for any loss or damage resulting from your use of or reliance on third-party services.
7. Data, Privacy, and Security
Our Privacy Policy (available at speaklouder.ai/privacy and incorporated herein by reference) describes how we collect, use, store, and share data.
7.1 Your Data
You retain ownership of all business data you input into the Service (menu, restaurant configuration, order data). You grant SpeakLouder a limited, non-exclusive license to use, store, and process such data solely to provide the Service.
7.2 Customer Call Data
Phone calls placed by your restaurant customers are processed by ElevenLabs. Voice audio and transcripts may be processed by ElevenLabs and, where applicable, by OpenAI. SpeakLouder stores only metadata and order summaries derived from such calls. You, as the restaurant operator, are responsible for informing your customers that their calls are handled by an AI system.
7.3 Security
We implement reasonable technical and organizational measures to protect your data, including AES-256-GCM encryption for sensitive credentials, HTTPS for all data in transit, row-level security on our database, and HMAC verification for webhooks. However, no system is 100% secure, and we cannot guarantee absolute security.
7.4 Compliance with Applicable Law
YOUR RESPONSIBILITY
You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in the jurisdictions in which you operate, including but not limited to:
Data protection and privacy laws (e.g., GDPR, UK GDPR, CCPA, and any other applicable local law)
Consumer protection regulations
Telecommunications regulations applicable to recording or AI-processing of calls
Food service regulations, licensing, and health codes
Payment Card Industry (PCI DSS) requirements applicable to your business
SpeakLouder provides tools and infrastructure but does not act as a legal compliance advisor. We make no representation that the Service satisfies any specific regulatory requirement in any jurisdiction. You should seek independent legal advice regarding your compliance obligations.
8. Intellectual Property
SpeakLouder and its licensors retain all right, title, and interest in and to the Service, including all software, trademarks, logos, and content created by SpeakLouder. These Terms do not grant you any rights in the Service beyond the limited right to use it in accordance with these Terms.
You may not copy, modify, distribute, sell, or lease any part of the Service or attempt to extract source code, except as permitted by applicable law.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
SPEAKLOUDER DOES NOT WARRANT THAT:
The Service will be uninterrupted, timely, secure, or error-free
The results obtained from the Service will be accurate or reliable
Any errors or defects will be corrected
The Service is free of viruses or other harmful components
Third-party integrations (including ElevenLabs, Twilio, Stripe, POS Hub, etc.) will function without interruption
YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND ANY CONTENT OR DATA TRANSMITTED THROUGH IT.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPEAKLOUDER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:
Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, goodwill, or business opportunities
Damages arising from unauthorized access to or alteration of your data
Failures of third-party services, integrations, or infrastructure
Loss or corruption of orders, transactions, or customer data
Any claims relating to the accuracy of AI-generated voice responses
Regulatory fines, penalties, or legal costs arising from your failure to comply with applicable law
IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless SpeakLouder and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
Your use of the Service in violation of these Terms
Your violation of any applicable law or regulation
Your failure to obtain required consents from your customers (e.g., consent to AI call processing)
Any content or data you submit, post, or transmit through the Service
Any dispute between you and your customers, suppliers, or other third parties
12. Term and Termination
These Terms remain in effect while you use the Service. We may suspend or terminate your access at any time, without prior notice or liability, if we reasonably believe you have violated these Terms.
You may terminate your account at any time via app.speaklouder.ai/account. Upon termination, we will process deletion of your data as described in our Privacy Policy. Outstanding payment obligations survive termination.
The following sections survive termination: Section 8 (Intellectual Property), Section 9 (Disclaimer of Warranties), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 14 (Governing Law and Dispute Resolution).
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SpeakLouder is established (to be confirmed upon company incorporation: [JURISDICTION TO BE CONFIRMED]), without regard to conflict of law provisions.
For users located in the United States, you agree that any dispute arising under these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in English. You waive any right to a jury trial and class action participation.
For users located in the United Kingdom, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer entitled to bring a claim in your local court.
For users located in the European Economic Area, where mandatory consumer protection laws apply, these Terms do not limit any statutory rights you may have under applicable EU law.
14. Notices and Contact
All notices to SpeakLouder must be sent by email to:
speaklouderpl@gmail.com
We will provide notices to you at the email address associated with your account.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SpeakLouder with respect to the Service and supersede all prior agreements.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.
15.4 Assignment
You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.
15.5 Force Majeure
SpeakLouder shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet outages, government actions, strikes, or failures of third-party services.
15.6 Language
These Terms are made available in English. In case of conflict between a translation and the English version, the English version shall prevail.
SpeakLouder | https://app.speaklouder.ai | speaklouderpl@gmail.com