Your Privacy Matters to Us

Explore our Privacy Policy to learn how we collect, use, and safeguard the information you share with us.

Your Privacy Matters to Us

Explore our Privacy Policy to learn how we collect, use, and safeguard the information you share with us.

Privacy Policy

Last updated: 16.09.2025

1. Introduction

This Privacy Policy describes how SpeakLouder (“we”, “us”, “our”) collects, uses, and protects personal data of restaurants and their customers who use our voicebot Service.

2. Data We Collect

CategoryExamplesHow We CollectAccount DataName, email, restaurant infoWhen you registerPayment DataStripe payment IDs, billing infoThrough StripeSquare OAuth DataOAuth tokens, order/menu/customer infoThrough Square OAuth authorizationVoice & Interaction DataVoice recordings, transcripts, call logsDuring calls processed by the voicebotUsage DataIP address, browser, device info, feature usageAutomatically via system logsSupport DataEmails, messages, feedbackWhen you contact us

3. Purpose of Processing

We use your data to:

Provide and improve the Service
Process orders and payments
Operate the voicebot (speech-to-text via OpenAI and voice synthesis via ElevenLabs)
Maintain security and monitor performance
Communicate with you about the Service
Comply with legal obligations

4. Legal Basis

We process data under:

Contract necessity (to provide the Service)
Legitimate interests (security, analytics, improving features)
Consent (when legally required, e.g. for recording calls)

5. Data Sharing

We do not sell your data. We share data only with:

Square (for order information via OAuth)
Stripe (for payment processing)
OpenAI (for speech-to-text transcription)
ElevenLabs (for voice synthesis)
Cloud hosting and analytics providers as needed, under confidentiality obligations
Authorities if required by law

6. Data Retention

Voice recordings and transcripts are stored for 2 years, unless you request deletion earlier.
Account and billing data are stored as long as you have an account and as legally required.
After account deletion, we may anonymize or delete data in line with our retention schedule.

7. Security

We implement industry-standard measures (encryption, access controls, secure hosting) to protect data. However, no system is 100% secure.

8. Your Rights

Under Polish and EU data protection laws, you may:

Access your personal data
Request correction or deletion
Request restriction or object to processing
Request data portability
Withdraw consent at any time
File a complaint with a data protection authority

To exercise these rights, email us at speaklouderpl@gmail.com.

9. Cookies

We use cookies and similar technologies for essential site functions, analytics, and improving user experience. You can disable non-essential cookies in your browser settings.

10. International Transfers

If data is transferred outside the EU, we will ensure appropriate safeguards (such as standard contractual clauses) are in place.

11. Children

Our Service is not intended for children under 16. We do not knowingly collect data from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service.

13. Contact

Questions about this Privacy Policy? Contact us at:
speaklouderpl@gmail.com